What is the minimum order value?

Our minimum order value is CNY 1,000. Some products may have a separate minimum order quantity (MOQ).

Do products have different MOQs?

Yes. MOQ can vary depending on the product, design, material, and customization requirements. Please check the product details or contact us for exact MOQ information.

Do you ship worldwide?

Yes. We provide worldwide shipping and work with customers and businesses in different countries.

What payment methods do you accept?

We currently accept Alipay and bank transfer. Payment details will be provided when your order is confirmed.

How long does it take to process an order?

Standard orders usually take approximately 7 business days to process. Custom or private label orders may require additional time.

Do I need to create an account to place an order?

An account may be required for certain services and order management. Our team can guide you through the account creation process.

Do you offer private label services?

Yes. We offer private label and customization services for eligible products. Contact our team to discuss your branding and product requirements.

Can I request custom jewelry designs?

Yes. Depending on the product and order requirements, we can discuss custom designs, branding, packaging, and other customization options.

Can I get help before placing a wholesale order?

Yes. Our customer support team can help with product selection, MOQ, pricing, shipping, customization, and order-related questions.

What is your refund policy?

Refunds depend on the order status, product condition, and reason for the request. Please contact our support team before returning any product so we can review your case.

How can I contact customer support?

You can contact our customer support team through the contact options available on our website. We will help you with product, wholesale, shipping, and order questions.